Who we are
Welcome to Lunari.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or make a purchase.
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
What personal data we collect and why we collect it
When you place an order or contact us, we may collect information that you voluntarily provide, including:
- Your name
- Email address
- Billing and shipping address
- Phone number, if provided
- Order and transaction information
- Any other information you voluntarily provide when contacting us
We do not intentionally collect sensitive personal information such as government identification numbers or social security numbers.
Payment information, such as credit card details, may be processed directly by third-party payment providers. Lunari does not store your full credit card information.
How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Communicate with you regarding your order
- Respond to questions or customer service requests
- Process refunds or returns when applicable
- Maintain business and transaction records
- Improve our website and services
Where permitted by applicable law, we may also occasionally contact previous customers by email regarding Lunari products, artwork, collections, or other relevant updates. You may opt out of promotional emails at any time by contacting us or using the unsubscribe option, where available.
Who We Share Your Data With
Lunari does not sell, rent, or trade your personal information to third parties.
However, certain information may be shared with trusted service providers when necessary to operate our business and fulfill your order. These may include:
- Payment service providers
- Shipping and courier companies
- Website hosting and technical service providers
- Other service providers necessary to process and deliver your order
Only the information necessary for the relevant service will be shared.
We may also disclose information if required by applicable law or legal authorities.
How Long We Retain Your Data
We retain personal information only for as long as reasonably necessary to:
- Process and complete your order
- Provide customer support
- Handle returns, refunds, or disputes
- Maintain business, accounting, and legal records
- Comply with applicable legal obligations
After this period, personal information may be securely deleted or anonymized when it is no longer required.
How We Protect Your Data
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing electronic data is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Cookies and Website Data
Our website may use cookies or similar technologies to help the website function properly, understand website usage, and improve user experience.
You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
Third-Party Services
Our website may use third-party services, including payment providers, shipping services, analytics services, or social media platforms.
These third-party services may have their own privacy policies. Lunari is not responsible for the privacy practices of external websites or services.
Your Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information.
If you would like to make a request regarding your personal data, please contact us using the contact information provided on this website.
Changes to This Privacy Policy
Lunari may update or revise this Privacy Policy from time to time. Any changes will be posted on this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Lunari
Email: mail@lunari.id